Nihao Jewelry choose the products to sell based on their excellent designs and superior quality we have the quality control team to check the items during the whole process of packing and ship out, perhaps there are some items damage due to the long time transportation or you are unhappy with your purchase and would like to return your items, please contact the customer services first and send your item(s) back to our Distribution Center in accordance with the following Return Policy.
Return process: Only applicable within 7 days of receiving the package !
Exchange policy: Only applicable within 15 days of receiving the package !
Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Nihao Jewelry will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in your shopping account for use on a future purchase. Your credit will never expire, and are redeemable right away!