Return and Exchange Policy

Return policy

• Items must be sent back within 15 days of the delivery date.
• Items must be unworn, unwashed.
• Items must be free of stains, makeup,deodorant, or wear.
• Bodysuits, swimwear, and undergarments are non-returnable.
• All returns are refunded via store credit into your shopping account.
• Returns are processed within 3-5 business days after your item(s) are received at our Distribution Center.
• Nihao Jewelry does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
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  Damage, defective, or incorrect items must be reported within 2 days of delivery.(Note: if such items are not reported in a timely fashion, we will not issue store credit. Please email info@nihaojewelry.com
• Allow consumers to apply for return within 15 days after signing
• Customers will only be charged once at most for shipping costs (this includes returns);No-restocking to be charged to the consumers for the return of the product.

Return process: Only applicable within 7 days of receiving the package !

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  1.received a package

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  2.Found a problem

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  3.Take a photo or take a video and send it to us.

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  4.We will verify the problem

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  5.We will give you feedback as soon as possible.

Exchange policy: Only applicable within 15 days of receiving the package !

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  1.received a package

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  2.Found a problem

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  3.Take a photo or take a video and send it to us.

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  4.We will verify the problem

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  5.We will give you feedback as soon as possible.