I couldn’t be happier with all 500 items! Minus one (: I ordered these adorable charm bracelets and I can’t get the darn things open for the life of me! But all of the other 498 items were just as pictured. My sales manager Jason is extremely helpful and polite he messaged me back within an hour to answer all my questions and help me replace an out of stock item…. I opted to use dhl express delivery to the USA and it did not disappoint definitely worth the extra few dollars to get your items in under a week. Dhl actually delivered to my little town they did not pass off my order to a third party delivery driver like usps or fedex he called to make sure I was home and had my sign an online form if I wasn’t going to be on where I would like my package left.I ordered a sample order so I ordered 500 different items and they still managed to not forget anything! Item quality is great only discrepancy was a few items were smaller than the picture perceived them but the measurements were there so my fault. I am so happy with this order I will definitely be using Nihao strictly for my earrings and necklace orders for my lil beachside shop. Thanks again to Jason and Nihao team,!!