●When you have any questions about the order (for example, wrong color, wrong style), we will help you to solve the problem! You only need to follow the steps below to submit a ticket.
●Tickets are used to submit requests to our after-sales service online, the ticket system can help you solve after-sales problems. Please note this is the only channel to solve problems.
Attention: Please submit any problems within three working days. We are no longer responsible for overdue.
● Step 1:
Login in your account and click my orders .
● Step 2:
Click the submit button for the order that had any problem.(If the order status is shipped , pls click confirm delivery first and then click submit)
● Step 3:
Select the product and reason from the drop-down box, then submit the picture as evidence and then click submit.
● Step 4:
You can leave a message after submitted. Click the submit button and wait for a reply.
We will process and reply it within 48 hours.
Please upload correct and useful pictures as evidence, otherwise your ticket will be closed.
Please upload correct and useful pictures as evidence, otherwise your ticket will be closed. (PS: When you choose Not Received, please enter the number of products you have not received.)
Upload a picture to clearly show the quality defects of the product.
Please upload the picture that clearly shows the color of the product.
Upload the picture that clearly shows the style of the product.
Once your ticket is submitted, our customer service will respond to it within 48 working hours. Tickets will be closed if you didnt reply it within 7 days
This is the only channel to solve these problems.