Q: How to Cancel order ?
Cancel the order according to the different progress of the order status
Contact your account manager to help you cancel the order
Confirmed or Process
We have spent time reviewing and preparing your order, so we have some rules. The rules are as follows:
1. You can cancel the order within 6 hours after payment, please contact us as soon as possible and get confirmation
2. If you want to cancel the order within 6-72 hours after payment, we will charge you 15% of the entire order as a service fee.
3. After 72 hours when your payment, the order cannot be cancelled because the package is ready to be shipped. If you must cancel, we will not refund.
Shipped or Complete
These orders have been sent or successfully signed and cannot be cancelled.
Q: There is no shipping information about my package.
A: This is your tracking no, it need some time to show the information in the internet and we will try our best to help you get your package in time.
Q: Minimum order
A: We have no minimum order and it is easier for you to try our product and service.
Q: Shortage problem
A: We tried to send 100% of your order, but maybe one or two items are out of stock. To save time we will send your directly.
B: We did credit in your account. you can use it in your next order.
C: Would you like to change to other items.
Q: Can I choose other shipping agents?
A: Yes, we can transfer your goods through the company you required.
Q: Can I put my own branding on the package you send?
A: We have our own branding. We can make your own branding but you need to order each style for more than 240 pieces and you need to pay for the paper and provide design.
Q: The time to my country.
A:We have different way to delivery your goods with different time and it usually takes about 4-7 working days.
Q:The shipping cost.
A:Shipping cost depends on the weight of the order, we also need to pay this money to DHL or Fedex. First 0.5kilos is 15-20 usd, following 0.5kilos is 4-6 usd, so you buy more, the shipping cost is cheaper.
Q:How to refund for missing and broken ones?
A:Our quality rule is very strict. If any damaged items are caused by long term delivery, just email valid pictures to firstname.lastname@example.org within 7 days after receipt of your goods. Then our QC department will forward your pictures to account department, to ask compensation for you.
Q: When will you refund me the broken and missing items?
A:After we confirm it,we will do credit in your account.
Q: Size problem
A: Dear Friend, our system are improved now. When you order, please leave us a message or send mail to email@example.com the sizes you want and we will check it to you.
Q: The quality is not satisfying
A: We are sorry for this problem, can you sent me picture for us, we will talk with our manager of production to solve this problem. We will give you some discount foryour next order. Sorry again.
Q: When can I get Tracking number, packing list? I haven't received it now
A:We will send your goods within 24-48 hoursafter receiving your payment, when your merchandise are sent, we will send information to your registered email.
A: Please check the following payment directions for your reference by logging into your account. Login -> My Orders -> Pending Orders -> Checkout by PayPal (or Credit Card) -> Pay - OK
and we accept Paypal, western union or bank.
Q: What time my order will be sent?
A: Usually 48-96 hours or so, if you order many items, we maybe need 2-5 days to prepare, if you ask a lot of product with Swarovski crystal element will tart 1-2 days. Anyway, we will try our best to delivery your items within 48-96 hours after receipt of your payment.
Q: Wrong items
A: We are sorry, we will send you again this product with your next order.
Q:The price can be lowered?
A:Our price is already super low, we will not cut again, but we will give you discount according your purchase total, please see the discount policy.
Q: How to add some items?
A: If you already placed one order but want to add some items, please enter your order, check the details of your order, put the quantity of items you want to add then pay this new order. If you already paid, please email the items you want to firstname.lastname@example.org, then we can help you.
Q: The material of ....
A: Our products are all in high quality and most of our products are alloy with crystal gem etc.
Q: Can you delivery to my country?
A: All countries we can send, United States, Ingleterra, French, Spain, Mexico, German, ect the country that have DHL, we can ship without any problem.