Cancel the order according to the different progress of the order status

Pending Payment
Contact your account manager to help you cancel the order

Confirmed or Process
We have spent time reviewing and preparing your order, so we have some rules. The rules are as follows:

1. You can cancel the order within 6 hours after payment, please contact us as soon as possible and get confirmation
2. If you want to cancel the order within 6-72 hours after payment, we will charge you 15% of the entire order as a service fee.
3. After 72 hours when your payment, the order cannot be cancelled because the package is ready to be shipped. If you must cancel, we will not refund.

Shipped or Complete
These orders have been sent or successfully signed and cannot be cancelled.

A: This is your tracking no, it need some time to show the information in the internet and we will try our best to help you get your package in time.

A: We have no minimum order and it is easier for you to try our product and service.

A: We tried to send 100% of your order, but maybe one or two items are out of stock. To save time we will send your directly.
B: We did credit in your account. you can use it in your next order.
C: Would you like to change to other items.

A: Yes, we can transfer your goods through the company you required.

A: We have our own branding. We can make your own branding but you need to order each style for more than 240 pieces and you need to pay for the paper and provide design.

A:We have different way to delivery your goods with different time and it usually takes about 4-7 working days.

A:Shipping cost depends on the weight of the order, we also need to pay this money to DHL or Fedex. First 0.5kilos is 15-20 usd, following 0.5kilos is 4-6 usd, so you buy more, the shipping cost is cheaper.

A:Our quality rule is very strict. If any damaged items are caused by long term delivery, just email valid pictures to info@nihaojewelry.co.uk within 7 days after receipt of your goods. Then our QC department will forward your pictures to account department, to ask compensation for you.

A:After we confirm it,we will do credit in your account.

A: Dear Friend, our system are improved now. When you order, please leave us a message or send mail to info@nihaojewelry.co.uk the sizes you want and we will check it to you.

A: We are sorry for this problem, can you sent me picture for us, we will talk with our manager of production to solve this problem. We will give you some discount foryour next order. Sorry again.

A:We will send your goods within 24-48 hoursafter receiving your payment, when your merchandise are sent, we will send information to your registered email.

A: Please check the following payment directions for your reference by logging into your account. Login -> My Orders -> Pending Orders -> Checkout by PayPal (or Credit Card) -> Pay - OK and we accept Paypal, western union or bank.

A: Usually 48-96 hours or so, if you order many items, we maybe need 2-5 days to prepare, if you ask a lot of product with Swarovski crystal element will tart 1-2 days. Anyway, we will try our best to delivery your items within 48-96 hours after receipt of your payment.

A: We are sorry, we will send you again this product with your next order.

A:Our price is already super low, we will not cut again, but we will give you discount according your purchase total, please see the discount policy.

A: If you already placed one order but want to add some items, please enter your order, check the details of your order, put the quantity of items you want to add then pay this new order. If you already paid, please email the items you want to info@nihaojewelry.co.uk, then we can help you.

A: Our products are all in high quality and most of our products are alloy with crystal gem etc.

A: All countries we can send, United States, Ingleterra, French, Spain, Mexico, German, ect the country that have DHL, we can ship without any problem.