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Support(Customer Care)

Privacy Policy

This Privacy Policy ( "Policy" ) explains how your personal information is collected, used, shared and processed when accessing this website or using other services provided by its operator, including any written or electronic communications and purchases performed (collectively, the "Services" ) as well as the rights and choices you have associated with that information.

Please read our  Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. By using our Services, you accept the Terms and Conditions and Privacy Policy on the site you are using.

Right to modify this Policy: We may change this Policy from time to time, to reflect how we are processing your data, and if we make changes, we will notify you by revising the effective date or last modified date at the top of this Policy. If we make significant changes that materially affect your privacy rights, we will provide advanced notice and make that clear on the Nihaojewelry website or other Nihaojewelry services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Services. If you do not agree with the modified Policy, please discontinue use of the Services immediately.

Instant information: In addition, we may provide you with real time disclosures or additional information about the personal information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your personal information.

1 How we collect personal information?

In visiting the Site and using our Services or mobile apps, there are several ways that we may collect personal information from you, whether explicitly by asking you for it first, or automatically.

First, we may ask you to provide personal information as part of providing you with the requested Services or when corresponding with you. This may include the following instances:

  • When you register to use the Services, we collect certain member information. This includes your email address, physical address, phone number ("Contact Information") and password created in order to be able to contact you, verify your account and allow you to log in to your account in future instances.
  • we may collect further information of you automatically when you visit our Site, our web server automatically collects and aggregates information in respect of your visit through the use of "cookies" and otherwise. This information may include referring websites, browser type, browser language, operating system, the pages that you access, your Internet Protocol ("IP") address, and the actions you take on our site.
  • Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. You should be aware that if you elect not to accept cookies, some parts of the Site may not function properly or permit access.
  • 2 How we use your personal information?

    We use your personal information to provide and improve our Services, provide you with a personalized experience on our sites, contact you about your account and our Services, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.

    3 How we might share your personal information?

    We may disclose and share your personal information with the parties as described below.

  • A. Service Providers . We may share your personal information with the following types of third-party service providers as set out in the table below:
    • Supplier/Service/Provider/Processor
    • Services Offered
    • IT system and software service provider
    • Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services.
    • Payment service provider
    • Third-party payment processing services.
    • Marketing and advertising services
    • Assistance in reaching potential new customers across multiple communications channels, or sharing with affiliated companies that promote our products on their websites.
    • Order fulfillment service provider
    • Provision of logistics, warehousing and distribution services, return and exchange services, and order status notification services for your purchased items.
    • Customer service provider
    • Assistance with customer services and support.
    • Fraud prevention and information security service provider
    • Identity verification, fraud prevention, or credit risk reduction services to protect our website/app and our business.
    • Other Service providers selected by you
    • Other third parties, such as size recommendations and fit prediction services providers, if you have chosen to help us provide you with product recommendations.

  • We strive to ensure that our third party service providers can only use your data for the purposes for which it was provided to them and to the extent necessary for such purposes, in accordance with our written instructions.
  • B. To Maintain Legal and Regulatory Compliance . We have the right to disclose your personal informationor as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us. We also may disclose your information where we reasonably believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that disclosure will help us protect the rights, property or safety of the Company or our customers.
  • C. Consent. We may disclose your personal information for any purpose with your consent.
  • Please note that we may disclose, without restriction, aggregated or anonymized information about the users of our Services, which is information that does not identify any specific individual.

    4 How we store your info?

    Data Security

    We incorporate physical, electronic, and administrative We incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ('SSL') for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

    5 Your Rights

    We attach great importance to your attention to personal information, so that you have the full ability to protect your privacy and security. To exercise your rights, you may contact us at our dedicated  Customer Care (see section 8).

    5.1 Access, Rectification and Deletion of your Personal Information. You have the right to access, rectify, or delete the personal information that we collect. To protect the privacy and the security of your personal information, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.You may send us an e-mail to info@nihaojewelry.co.uk to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.

    5.2 Unsubscribe from Our Marketing Communications. If you no longer wish for us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages info@nihaojewelry.co.uk to you or contact us at our dedicated.

    6 How long we keep your info?

    We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

    7 About Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

    8 Contact Us

    If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, the way your personal information is processed, please contact us via .

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