1 Return policy
We're sorry about that if you're not 100% satisfied with the items you received, we accept return requests for most items within 7 days after you signed the parcel. The procedure is as follows:
● Please contact your Customer Manager, indicating the item(s) you would like to return and the reason.
● The customer manager will send the return address to you after agrees to return the items. Please package up the item(s) and the items should be returned with the original packing.
● Drop off your package at the local post office.
● Most returns are processed within 3-5 business days after we receive your package. We'll issue the refund to your Credit if you don't inform us to refund to your payment account in advance. The credit balance can be used on your next purchase or be withdrawn from your payment account. Once your refund has been issued, you will receive a confirmation email.
2 Return Conditions
● You have 7 days to decide whether these items are needed, if you would like to return the item please contact us within 7 days after you signed the parcel.
● The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, underwear.
● Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
● Items with non-returnable marks and free gifts cannot be returned.
● Damage, defective, or incorrect items must be reported within 2 days of delivery. (Note: if such items are not reported in time, we will not issue store credit.) Please contact your Customer Manager.
● We do not accept returned items that have been sent back without proper return requests.
● We do not offer Freight To Collect (FTC) service for the packages returned to us.The return cost must be borne by yourself
● Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Jewelry products.
The original shipping fee and Shipping Guarantee are non-refundable.